Curriculum
- 11 Sections
- 38 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- 1. E-government domain foundation9
- 1.11.1 System levels
- 1.21.2 Public information and transactions
- 1.31.3 eID and authentication
- 1.41.4 Verifying an official source
- 1.51.5 Portal change and error states
- 1.61.6 Shared devices and public connections
- 1.71.7 Assisted and offline routes
- 1.81.8 Fake sites, phishing, and manipulation
- 1.91.9 Trainer scope and referral boundary
- 2. Participant context and privacy-safe needs analysisNeeds analysis should improve design without creating a shadow case-management record. Collect only information necessary to choose format, pace, access support, and materials. Participation should be voluntary, and people should be able to request support privately.4
- 3. Ethics, privacy, security, and safeguarding5
- 4. Guided source-verification practiceUse this self-study practice to examine one public-information service and one assisted or offline route. Do not test a real transaction.2
- 5. Accessible instructional design5
- 6. Facilitation and troubleshooting2
- 7. Quality assurance and maintenance2
- 8. Model workshop for trainer critique2
- 9. Trainer quiz1
- 10. References1
- 11. Resources6
This content is protected, please go to Login-Register and enrol in the course to view this content!
Netherlands
Prev