Curriculum
- 2 Sections
- 12 Lessons
- Lifetime
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- 1. E-government domain foundation9
- 1.11.1 System levels
- 1.21.2 Public information and transactions
- 1.31.3 eID and authentication
- 1.41.4 Verifying an official source
- 1.51.5 Portal change and error states
- 1.61.6 Shared devices and public connections
- 1.71.7 Assisted and offline routes
- 1.81.8 Fake sites, phishing, and manipulation
- 1.91.9 Trainer scope and referral boundary
- 2. Participant context and privacy-safe needs analysisNeeds analysis should improve design without creating a shadow case-management record. Collect only information necessary to choose format, pace, access support, and materials. Participation should be voluntary, and people should be able to request support privately.3