Curriculum
- 2 Sections
- 12 Lessons
- Lifetime
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- 1. E-government domain foundation9
- 1.11.1 System levels
- 1.21.2 Public information and transactions
- 1.31.3 eID and authentication
- 1.41.4 Verifying an official source
- 1.51.5 Portal change and error states
- 1.61.6 Shared devices and public connections
- 1.71.7 Assisted and offline routes
- 1.81.8 Fake sites, phishing, and manipulation
- 1.91.9 Trainer scope and referral boundary
- 2. Participant context and privacy-safe needs analysisNeeds analysis should improve design without creating a shadow case-management record. Collect only information necessary to choose format, pace, access support, and materials. Participation should be voluntary, and people should be able to request support privately.3
1.2 Public information and transactions
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