Module 2: E-health literacy

Module overview

Purpose and limits

This module prepares trainers to facilitate safe, inclusive e-health literacy sessions with TCN women. It develops digital and facilitation competence; it does not prepare trainers to diagnose, interpret test results, recommend treatment, assess clinical urgency, or provide medical, legal, or case-management advice.

The model workshop gives trainers a structured case for analysing facilitation decisions with public and fictional material.

Core safeguards:

• use public information, fictional data, prepared screenshots, or a fictional portal;
• never require personal health disclosure;
• never access a participant’s portal, record, appointment, prescription, or real health form;
• use current official provider, interpreter, safeguarding, and emergency routes; and
• stop a training task when urgent help may be needed and activate the organization’s official procedure without diagnosing or triaging.

Trainer competencies

By completing the module, the trainer can:

1. Map the e-health domain: accurately distinguish health information literacy from clinical decision-making and map national, regional, local, and provider-specific information and service routes.
2. Evaluate sources and misinformation: apply the expanded P-A-D-S method to compare public-health, provider, civil-society, commercial, and influencer content, then justify a resource decision with evidence.
3. Protect confidentiality and consent: design practice that uses no personal health data, explain portal and shared-device boundaries, and manage interpreter consent and confidentiality appropriately.
4. Facilitate inclusively: adapt an e-health session for language, literacy, disability, culture, phone access, low bandwidth, and print use without deficit framing or forced disclosure.
5. Maintain professional boundaries: respond safely to requests for diagnosis, treatment, test interpretation, or triage and activate validated urgent, emergency, safeguarding, and routine referral routes.
6. Correct misinformation without shame: use a calm, evidence-led dialogue that preserves dignity, addresses commercial influence, and supports digital well-being.